Frequently Asked Questions
Everything you need to know about Synkmart pricing, features, and getting started with inventory management.
Pricing & Plans
Can I change my plan at any time?
Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any charges or credits to ensure you only pay for what you use.
Is there a free trial?
Absolutely! We offer a 7-day free trial on all paid plans. No credit card required to start your trial. You'll have full access to all features during the trial period.
What payment methods do you accept?
We accept all major credit cards and debit cards through our secure payment processor Paystack. All transactions are encrypted and secure.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time from your account settings. You'll continue to have access until the end of your billing period, and no further charges will be made.
Do you offer annual discounts?
Yes! When you choose annual billing, you save 20% compared to monthly billing. This discount is automatically applied when you select the annual option.
Features & Functionality
How many products can I track?
Product limits depend on your plan. The Free plan allows up to 100 products, while paid plans offer more product tracking. Check our pricing page for specific limits.
Can multiple team members use the same account?
Yes! All paid plans support multiple users with role-based permissions. You can invite team members and control what features they can access based on their role.
Can I import my existing inventory data?
Yes! You can easily import your existing inventory data using our CSV import feature. We also provide templates and support to help you migrate your data smoothly.
Support & Getting Started
How quickly can I get started?
You can be up and running in minutes! Simply sign up, add your products, and start tracking. Our intuitive interface makes setup quick and easy.
What kind of support do you offer?
We provide 24/7 email support, live chat, and phone support for all users. Premium plans also include priority support and dedicated account management.
Is my data secure?
Absolutely! We use enterprise-grade security with SSL encryption, regular backups, and secure data centers. Your inventory data is protected with bank-level security.
Do you offer training or onboarding?
Yes! We provide comprehensive documentation, video tutorials, and personalized onboarding sessions for new users. Our support team is always ready to help you get the most out of Synkmart.
Still Have Questions?
Can't find what you're looking for? Our support team is here to help you succeed.
Ready to Get Started?
Join thousands of businesses already using Synkmart to streamline their inventory management.
No credit card required • 7-day free trial • Cancel anytime