Privacy Policy

1. Information We Collect

Information You Provide Directly

• Account Information: Name, email address, company name, job title, phone number
• Billing Information: Payment card details, billing address, tax information
• Profile Information: Profile picture, preferences, settings
• Business Data: Inventory data, product information, supplier details, sales records
• Communications: Support requests, feedback, survey responses

Information We Collect Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, features used, time spent, click patterns
• Location Data: General location based on IP address
• Log Data: Server logs, error reports, performance metrics

Information from Third Parties

• Payment Processors: Transaction data from Stripe, PayPal
• Analytics Services: Usage analytics from Google Analytics
• Authentication Providers: Profile data from Google, Microsoft sign-in
• Integration Partners: Data from connected e-commerce platforms, accounting software

2. How We Use Your Information

We use your information for the following purposes:

• Service Provision: Provide, maintain, and improve Synkmart's functionality
• Account Management: Create and manage your account, process payments
• Customer Support: Respond to inquiries, provide technical assistance
• Communication: Send service updates, security alerts, marketing communications
• Analytics: Analyze usage patterns to improve our service
• Security: Detect fraud, prevent abuse, ensure platform security
• Legal Compliance: Comply with applicable laws and regulations

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our service:

• Cloud hosting providers (AWS, Google Cloud)
• Payment processors (Stripe, PayPal)
• Email service providers
• Analytics providers (Google Analytics)
• Customer support tools

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our Terms of Service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: Data encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication requirements
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Regular security training for all staff members
• Incident Response: Established procedures for security incident management

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for legitimate purposes

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected].

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and features
• Ensure security and prevent fraud

For more information about our use of cookies, please see our Cookie Policy.

9. Children's Privacy

Synkmart is not intended for use by children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our service. Your continued use of Synkmart after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: